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  • Is shopping on the EllaRouge website secure?

    Is the information I send kept private and secure?

    What are the methods of payment I can use?

    I am not in Australia - can I still purchase EllaRouge's products?

    Is delivery from the EllaRouge safe and fast?

    Does the EllaRouge offer a warranty on their products?

    Can I be assured of the pricing policy?

    Will I be treated by professional staff?

    Does EllaRouge offer a Customer guarantee on service?

    Who is EllaRouge?

    Secure Shopping

    Absolutely! Our server runs under a "GeoTrust" authenticated 'Secure Socket Layer'. One of the securest and most accepted SSL in the business.

    Information Privacy

    Ella Rouge acknowledges your concern for privacy and appreciates that right. To view our Policies and Privacy statement, please click here.

    Buying over the Internet: Payment Details

    Cards accepted: MasterCard, VisaCard, BankCard, Amex and Diners. All transactions are in Australian Dollars, and all prices are inclusive of GST where applicable. Payment by credit card will only be processed and authorised prior to shipping.

    EllaRouge make every effort to have sufficient stocks of all items, though occasionally we do run out; if this is the case, we shall email you with an expected delivery date.

    Overseas Customers

    Ella Rouge services and products are only available to residents in Australia; unfortunately we do not cater for overseas banking transactions or delivery.

    Shipping and Delivery

    Our current delivery promotion is FREE Delivery to anywhere in Australia on orders over $175. If you order falls below the minimum for the FREE Delivery promotion, then the standard delivery fee is $10 to anywhere in Australia.

    Delivery will vary - usually between 5 - 10 working days of the order.

    Ella Rouge believes our service is not complete until the product is in your hands - securely and safely. We send packages via registered post.

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    Customer Satisfaction...

    EllaRouge warrantee a full 14 Day, Money Back Guarantee if the product is in original, unopened condition; though do retain the right at our own discression, for refunds. Generally we offer in-store credit, but will always aim at coming to an agreeable solution for all parties.

    PLEASE NOTE:
    For a more specific costing, please call us directly on our 'toll-free' number: 1300 134 743.

    Full Guarantee

    All products in our salons are "brand name" and come with the manufacturer's full warranty.

    Pricing policy

    Best prices are a prime objective. We know that you want the very best treatment and service you can get, and we try very hard to make it happen. Our pricing policy means that you get offered a better price always, and with the Ella Rouge customer service and quality you can trust.

    EllaRouge's service

    We pride our staff as being the best in the industry. You will not find more helpful or more knowledgeable staff to understand your particular requirements.

    As valued customers, Ella Rouge Beauty have an ongoing committment to provide you with the latest most innovative skin care treatments, products and equipment that will suit your every skin care need.

    We offer honest and professional advice to everyone we deal with, whether you are a regular customer or first time purchaser you will be served in a cordial and friendly way. We wish your visit to Ella Rouge to be a pleasant experience with the utmost attention to care and hygiene at any of the convenient Ella Rouge locations.

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    Customer Satisfaction...

    Full 14 Day, money back guarantee, but we do retain the right at our own discression, for refunds. Generally we offer in store credit, but will always aim at coming to an agreeable solution for all parties.


    Who is EllaRouge?

    EllaRouge Beauty Salons opened in 1997, and the salons have steadily expanded from that day. We offer you the ultimate experience for your complete beauty needs. We pride ourselves on providing highly skilled and trained therapists to offer you the skin solution you deserve, leaving you relaxed, rejuvenated and radiant from your outer to your inner sense of well-being

    More information about Ella Rouge Beauty salons can be obtained by clicking here.

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