• Tell us immediately of any change of address or of a lost or stolen card. Ella Rouge will charge $5.00 per card for lost or damaged cards.
• Present your reward card at the point of sale, or you will not obtain your points.
  Once you've collected a minimum of 1,000 reward points, you can use your credit points towards any Ella Rouge Beauty Treatment.
• Cards may be used by friends or family, only the points accrued will be given to the card owner. Points cannot be sold, refunded, exchanged as cash, credit, exchanged for products or gift vouchers.

General information

Ella Rouge reserves the right to make any changes at any time without prior notice and with complete discretion, to the Terms and Conditions. Ella Rouge will attempt to notify you of any changes but shall not be liable in any way for failure to do so. If you do not wish to be bound by the changed Terms and Conditions you are given the opportunity to withdraw from the reward program. You may terminate their card at any time by giving written notice to Ella Rouge. Ella Rouge reserves the right to make any changes at any time without prior notice and in their absolute discretion to the services, prices and the number of points which you will receive.

Information concerning you, including information contained in the application form and information as to transactions resulting in points credits and transaction details will be held in a company database.

The database contains the following information:

1. name
2. address
3. telephone number
4. date of birth
5. e-mail address
6. transaction details associated with the collection of points
7. points collected and used

Information from the database will also be made available to and used by Ella Rouge Beauty for marketing. Information will not be disclosed to businesses other than Ella Rouge Beauty. Ella Rouge reserves the right to terminate the Ella Rouge reward program at any time without prior notice. Ella Rouge will not be liable for the termination of the reward program on any account whatsoever including (without limitation) for any points in your account at the time of termination.
* excludes product packs

Earning points

Rewards points are earned on the basis that at least one standard point is issued for every $1 spent in a single transaction at any Ella Rouge Beauty Salon or Day Spa. Intermittently, bonus points may be issued in addition to standard points under special promotional conditions. Points will be credited to an account for services purchased by you. Ella Rouge Beauty will determine which services and the number of points that will be
credited to the account for such purchases. In order to obtain points, simply present your reward card at the point of sale. Ella Rouge is not liable for cards that are not presented at the point of sale, the points cannot be given once the transaction is finalised. Cards can be used by friends or family, only the points accrue for the cards owners name. Points cannot be sold, refunded, exchanged as cash, credit or exchanged for products or gift vouchers.

Claiming points

When you have accumulated sufficient points, they will automatically begin to accrue points towards services and are only available in the name of the card owner. Once you've collected a minimum of 1,000 Ella Rouge points, you can use your credit points towards any Ella Rouge Beauty Treatment. Points are processed at the time of the transaction will expire after 24 months of non-use in which the points were credited to that account will expire and be null and void.

Bonus points

Keep an eye out for special offers that we will send by your requested option. Accepting bonus points offers will increase your points balance ...FASTER. Ella Rouge is not liable and will not make any exceptions for any promotion no longer being available.

Deductions of points

In addition to deductions for rewards claimed, Ella Rouge will deduct from the points balance in a your account any points credited in error and any points relating to a transaction which is cancelled or reversed or where a refund is given.

Terms & Conditions

Terms and Conditions of the Ella Rouge Beauty Reward:

Only individuals may be part of the Reward program.

The program is free. A person who wishes to join must be 18 years and over, can apply provided by Ella Rouge Beauty and will be bound by these Terms and Conditions. These Terms and Conditions will apply to all treatment transactions. A member will be bound by these Terms and Conditions upon acceptance by Ella Rouge (written application forms) upon the person using a rewards card or entering into any transaction that
would, give rise to benefit points.

A member must notify Ella Rouge immediately of any change of address or of a lost or stolen card. Ella Rouge is not liable for any delay in replacing a card or for any unauthorised use of a reward card. Ella Rouge may charge $5.00 per card for lost or damaged cards. Points will not be credited until these Terms and Conditions have become binding with the intended member. A members points summary may be requested at the salon, where a print out of the balance may be obtained. Ella Rouge points are final and binding as stated on the summary.

Reward cards are not credit cards and remain the property of Ella Rouge Beauty. Ella Rouge may terminate a card in the rewards program without notice for any reason including, without limitation, if the member:

1. fails to comply with these Terms and Conditions;
2. supplies any misleading information or make any misrepresentations to Ella Rouge in connection with the reward program, or if the member does not use their reward card for a period of 24 months; or
3. abuses any benefit card privileges

A member may terminate their card at any time by giving written notice to Ella Rouge. On receiving a notice of termination, the member's contact details will be noted on the Ella Rouge database as closed.

All enquires contact your closest salon or: rewards@ellarouge.com.au