FREE STANDARD SHIPPING on all orders of $95 and over

MEMBERSHIPS
UP TO 50% OFF EVERYDAY
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where to locate us
AT A GLANCE.

Purchase your membership at any Ella Rouge Beauty and Laser Clinic and start receiving exclusive membership pricing - EVERYDAY for the duration of your membership.

 

▪ Members can enjoy a FREE Eyebrow Wax Every Month [ valued at $240 ]
$40 Credit every month [to use on any treatment]
▪ Special dicounts each month for members 
T/Cs apply

WHAT YOU GET

 

20% OFF

 

30% OFF

 

50% OFF

         

SKIN CARE PRODUCTS


SKIN SOLUTIONS PROGRAMS





 

ALL TREATMENTS


[ facials | peels |  LED light therapy |

 

[ individual treatments only ]

 

IPL HAIR REMOVAL


IPL SKIN REJUVENATION


FRACTIONAL LASER TREATMENTS


[ fraxel | emerge ]

 

[ individual treatments only ]

 

 

 

 

 

TERMS AND CONDITIONS

 

COST

Pay Upfront - you need to pay a membership fee of $500 for 12 months when you join or renew.

Direct Debit (EzyPay) - you need to pay a membership fee of $550 for 12 months when you join or renew.

We cannot refund the fee, even if you cancel during your membership period.

 
PAYING UPFRONT

You must pay upfront, in full for your membership. Gift vouchers and complimentary vouchers are not redeemable to purchase a membership.

 
PAYING BY DIRECT DEBIT

Option to pay via direct debit using EzyPay for $46 per month. You may nominate a bank account or credit card to pay your monthly fee. Direct debit payment is ongoing and will not end automatically unless otherwise notified.

 

RENEWING YOUR UPFRONT MEMBERSHIP

By renewing your membership, you agree to the membership terms that apply at that time.

 

STAYING UP TO DATE WITH OUR TERMS

We may sometimes add to, change or remove our terms and conditions. This includes, our services, products, facilities and membership fees. Sometimes, we may also close clinics for refurbishment to improve their facilities. We do not reduce your membership fees because your clinic is closed for renovations or for a public holiday.

The most up-to-date terms and conditions always apply. You can find copies at your clinic or on our website at www.ellarouge.com.au/membership

 

BEING NOTIFIED ABOUT CHANGES

We will give you at least 28 days notice of any changes, for instance by:

• Publishing them in our newsletter or on our website / social media

• Placing a notice in the clinic

• Phoning / SMS or writing to the address (post or email) you last provided.

 

If we close a clinic’s operations or services, temporarily or permanently, we may send you a written notice offering you either a:

• Transfer to another clinic, if available

• Complimentary time freeze

 

CANCELLING YOUR MEMBERSHIP

If we do not fulfill our obligations to you, you may be able to cancel your membership. Unless the law states otherwise, you won’t have any other claim against us if this happens. A fee of $100 is deducted for cancellation. Should you cancel your membership, any services or products purchased at membership rates within a 4 week period, must be reimbursed at the full non-member pricing and will be deducted within 1 week of cancellation. 

 

FACING INSTANT CANCELLATION

We reserve the right to cancel membership for breach of the agreement, misconduct, damage to equipment, inappropriate behaviour or drug use, including where circumstances so warrant, without notice or warning. If you behave in a way that is risky or seriously inappropriate, such as:

• Threatening or harassing others

• Damaging equipment 

 

HAVING YOUR MEMBERSHIP TRANSFERRED

We cannot assign or transfer the benefit of your membership to a person, or other salon at any time.  

 

USING YOUR MEMBERSHIP

Members must be at least 18 years old. Your membership allows you to only redeem your membership benefits with the clinic that you joined. Members cannot use their membership card in any salon other than the salon that you joined. Membership fees will not be reduced due to a clinic closure for renovations or due to closure on a public holiday.

You need to identify yourself to us when using your membership card when purchasing/redeeming treatments and products. When a membership, treatment or product is purchased personal information will be requested in order to provide the requested service or product, provide updated information, and advise of other Ella Rouge Skin Clinics treatments/products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Ella Rouge Skin Clinics being unable to provide services or products to you.

 When redeeming membership offers, no further discount applies. Discounted Gift Cards/e-vouchers cannot be used in conjunction with membership discounts.

MEMBERS RECEIVE:

- $40 credit per month to spend on any full priced treatment. Must be spent on the month and is non-accumulative.

 

MEMBERSHIP CARD

You will be provided with an membership card. When you join, if you try to access the clinic treatments and products without your card or photo identification we may refuse you membership privileges. Replacement Membership Card $5. 

 

OUTSIDE PROVIDERS

Outside providers may provide a number of services in our clinics, such as cosmetic injections. Members pay fees directly to these outside providers and as such we are not responsible for these fees. Claims due to the action or inaction of an outside provider should be taken up with the provider directly. We will endeavour to assist in resolving any issues with providers but you agree that we are not liable for any issues resulting from an act or lack of action by an outside provider.

RULES AND REGULATIONS

You acknowledge that we have in place membership policies, rules and regulations for the use of equipment, use of the premises and in relation to membership that may vary from clinic to clinic. We reserve the right to vary such policies, rules and regulations from time to time.

 

SERVICES

Treatments are neither refundable nor transferable, except where Ella Rouge is in breach of any statutory warranty. Any booked treatments where you cancel under 24 hours notice will be forfeited.

 

COOLING OFF

You may cancel your membership during the cooling off period. Your cooling off period is 7 days. The start and finish date of your cooling off period is noted on your membership agreement. You must provide and your Ella Rouge Skin Clinics must have received written notice of your intention to cancel within the timeframe specified. A fee of $100 will be charged for this cancellation.

 
 

MEMBERSHIP VOUCHERS AND OFFERS

You are entitled to $40 credit to use in clinics each month upon joining. The credit is non-accumulative and must be used each month. For any additional services purchased at the clinic, your membership prices are applied. Free eyebrow wax each month cannot be credited, exchanged for an another treatment or transferred.

 

PUNCTUALITY

Allow 15 minutes before your appointment to allow for your consultation and to maximise your time with us.

 

LATE

Your treatment is for an allotted time, so if you’re late, you lose valuable treatment time. If your treatment time is compromised by a late arrival we will endevour to prioritise with you what you most want completed.

 

CANCELLATION

We appreciate 24 hours notice if you wish to change or cancel your appointment. Unless we can fill the allotted time with another appointment, a cancellation fee may apply. Packages will incur 50% redemption. Please note that once an appointment is booked unless we hear otherwise we’ll expect you to be there.

 

RE-BOOKINGS

Remember to make your next appointment before you leave to avoid disappointment.

 

NOTIFICATION OF APPOINTMENT

We’ll send you an SMS reminder the day before your appointment to allow for you to change, confirm or cancel your appointment.

 

UNDERSTANDING OUR PRIVACY POLICY

During your membership, we will have access to personal information about you. We will only use, disclose or deal with your information in line with our privacy policy. This Privacy Policy applies to the services offered by Ella Rouge Beauty Pty Limited (ABN 94 278 986 349) (Ella Rouge).

 

STATEMENT OF COMMITMENT

Ella Rouge Skin Clinics is committed to protecting your privacy and any personal information we collect. Ella Rouge Skin Clinics complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information. Ella Rouge Skin Clinics is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Ella Rouge Skin Clinics will only collect and use personal information as set out below.

For the purposes of this Privacy Policy personal information may mean some or all of the following: a member’s name, contact details, date of birth, identification details, payment history and sensitive information. Ella Rouge Skin Clinics will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member. We collect personal information primarily to enable us to provide members with our services. Ella Rouge Skin Clinics may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).

 

USING AND DISCLOSING YOUR PERSONAL INFORMATION

Personal Information will be used for the following primary purpose:

• To fulfil obligations under a member’s membership agreement and/or any other contract between him/her and Ella Rouge Skin Clinics;

• To render services under a member’s membership agreement;

• To provide information about products, service and/or special offers to members;

• To obtain opinions or comments about products and/or services from members;

• To record statistical data for marketing analysis from members.

Ella Rouge Skin Clinics may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of member lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes. Ella Rouge Skin Clinics recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Ella Rouge Skin Clinics, any Ella Rouge Skin Clinics group company, or any member of the public, or to lessen a serious threat to a person’s health or safety.

 

INDIVIDUAL'S RIGHT OF ACCESS

Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on the Ella Rouge Skin Clinics database. Information may be reviewed, amended or deleted by completing the access request form at your home clinic’s reception, or by phoning 1300 355 276. A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Ella Rouge Skin Clinics being unable to sell products directly and/or provide certain services including after sales services.

 

STORAGE AND SECURITY OF PERSONAL AND/OR SENSITIVE INFORMATION

Ella Rouge Skin Clinics takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format: these repositories are protected in controlled facilities. Ella Rouge Skin Clinics employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by Ella Rouge Skin Clinics. Ella Rouge Skin Clinics only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de- identify personal information we no longer need, wherever possible.

 

ELLA ROUGE SKiN CLINICS AND LINKS TO OTHER WEB SITES

Ella Rouge Skin Clinics provides links to web sites outside of the Ella Rouge Skin Clinics site. These linked sites are not under the control of Ella Rouge Skin Clinics, and Ella Rouge Skin Clinics is not responsible for the conduct of comp

 

PROBLEMS, QUERIES OR COMPLAINTS

For further information regarding this Privacy Policy or to make a complaint about the steps taken by Ella Rouge Skin Clinics to protect your personal information or privacy, please contact Ella Rouge Skin Clinics by emailing members@ellarouge.com.au. We will investigate any complaints received in writing and do our best to resolve them as soon as possible.