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CLINIC POLICIES
WHAT YOU NEED TO KNOW
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ENHANCING YOUR EXPERIENCE WITH US.

We want to ensure your visit with us is easy.
No hidden information.
Just transparency.

Our policies comply with the Australian Consumer Law.

 

 

 

RETURNS AND REFUNDS

 

PLEASE RETAIN YOUR RECEIPT FOR PROOF OF PURCHASE.


Please choose carefully, as we do not normally give refunds if you:
 

  • Simply change your mind or make a wrong decision
  • Provide no proof of purchase
  • Products may be exchanged within 14 days of purchase if unopened
  • Items are not refundable out of legal obligations
  • Damage the product by not following the instructions or using it incorrectly
     

Deposits paid for cosmetic injectable treatments are non-refundable.

 

 

SKIN PROGRAMS | PRE-PAID PROGRAMS | PACKAGES

  • All salon treatments and prepaid sessions are non-refundable although we will gladly exchange your remaining amount with credit. By purchasing a treatment package and/or gift voucher upfront you accept the treatment and agree that you have been fully advised of the result expectations.
  • Prepaid programs/courses and packages that are changed or are not taken in full and are still valid are transferrable into a store credit once the individual treatments that have been taken are deducted at full price and the remaining balance is credited for the remaining period of validity.
  • Skin Solution Programs, prepaid programs/courses are valid for 12 months from the date of purchase and must be used within that period. 
  • Skin Solution Programs are prescribed to be followed in a strict format and must be regular to achieve maximum results. In respect of personal circumstances changing, it is wholly your responsibility to ensure you are able to commit to your treatment strategy.  
  • Skin Solution Programs, prepaid programs and packages must be paid in full before treatment commences to be entitled to the discounted package. 
  • Skin Solution Programs are designed to be used between 1-2 times per week over a period of approximately 3 months. 
  • Skin Solution Programs and pre-paid treatments can only be used in the salon of which it was purchased and cannot be transferred to an alternative location.  
  • Items are not refundable out of legal obligations. 
  • Packages are performed by more than one therapist at once. If you prefer to receive one therapist only. please advise the salon when you make an appointment so we may accomodate your request.


Note: one therapist request is subject to availability. During busy periods, and high demand, booking waits can be up to 8 weeks in advance.

Information and pricing in our printed price list / online website was correct at the time of printing / activation. Ella Rouge Skin Clinics reserves the right to amend, modify or cancel pricing, treatments, products and policies at any time without notice. Prices are inclusive of GST.

 

 

 

CANCELLATION POLICY

  • If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost.  
  • In the case of prepaid treatments, the treatment will be forfeited.  
  • We require at least 48 hours’ notice to be given for any appointment cancellation.   
  • Deposits paid for cosmetic injectable treatments are non-refundable.

 

 

 

IPL HAIR REMOVAL PRICE MATCH POLICY

IF YOU FIND IT CHEAPER, WE'LL BEAT IT BY 10%

  • Ella Rouge Skin Clinics will beat any competitor’s current advertised price by 10% if the competitor’s price is for the same treatment area and quantity of treatments.  
  • Applies to all IPL | Laser Hair Removal treatments.  
  • Price is not inclusive of shaving cost or after care products. This is an additional and necessary service and an extra cost to the client. 
  • The competitor must be within a 30km radius of the salon where the client is purchasing the treatment.  
  • Clients must provide adequate confirmation of the competitor’s advertised price. Ella Rouge Skin Clinics reserves the right to contact the competitor to confirm their current price is valid.  
  • Clients may only purchase the same number of treatments and area using the price promise as advertised by the competitor.  
  • The client must disclose that they will request a price promise discount at the time of booking and paying for their service in advance.  
  • A price promise discount will not be applied where services or courses have already been paid or received.  
  • Our price promise does not apply to competitor offers made on group buying or coupon websites. 

 

 

 

SKIN CARE PRODUCT PRICE POLICY

IF YOU FIND IT CHEAPER, WE'LL MATCH IT

  • Ella Rouge Skin Clinics will match any competitor’s current advertised price if the competitor’s price is for the same genuine product. 
  • Applies to all skin care ranges stocked in salons. 
  • Customers must provide adequate confirmation of the competitor’s advertised price. Ella Rouge Skin Clinics reserves the right to contact the competitor to confirm their current price is valid. 
  • Customers must disclose that they will request the price match at the time of purchase. 
  • A price match will not be applied where products have already been paid or received. 
  • Our price match does not apply to competitor offers made on group buying or coupon websites. 
  • Price match is only applicable for in-store purchases. If we are price matching our online price, and it is under $95, a postage fee of $6.95 will be included.
  • Ella Rouge Skin Clinics has the right to limit the quantity of products available for price matching at its discretion. The price match does not extend to resellers. 
  • Online Sellers Identical products are price matched against online stores but as with any other kind of store, the item must be currently in stock. When price matching online stores we also take into account the added cost of delivery. If the identical product can be purchased and delivered via an online store for a total price lower than the one we are offering, we will match that total price.  The price match is only applicable in Australian Dollars. 
  • Ella Rouge Skin Clinics will not price match from the following websites: The websites listed below who claim to sell our carried products have no relationship with the supplying companies and are not authorised resellers. Products sold through the below websites are diverted and therefore may be diluted, expired or counterfeit.


101 Beauty Store
101 Cosmetics
1-800 Derm
Acne Clinic
Acne Store
Acne Wizard
Amazon
Angels Auto Parts & Accessories
Beautybridge.com
Beauty Connection One
Beauty In Style
Beauty Legend
Beauty Store Depot
Beyond the Rack
BoundaryWaters
Brand Name Skincare
CompleteSkincare.net
Cosmetic Center
Cosmetic Mall
Costco.com
D.B.D.B
Diamond Beauty
eBay
Elite Depot
ePowerBuys
Endless Beauty Care
Face It
FaceMedix
Finger Lakes
FragranceNet.com
HBA Sales
Health & Beauty Products
IBI
LA Beauty Supply
Make Me Heal
Minhtam Cosmetics
My Better Skin Care
Nomorerack
Odiscount
OnlineSuperSeller
PR Plastic
Pricefalls.com
Regal Beauty Skincare
Savon Beauty
Sears.com
Senseonline.com
Shimmer Brick
ShopBetterSkinCareProducts
Silky Soft Skin
SkincareMarket.net
Skin Glow MD
Skincare Biz
Skincare Korner
Skincare Spa Products
Skinmedix.com
Skin-Etc.
Skin Solution Store
Skinsource123
Sleek Hair
Soap.com
Strawberry.net
The Beauty Place
The New Era