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GIFT VOUCHER CONDITIONS
WHAT YOU NEED TO KNOW
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GIFT VOUCHER | CARD CONDITIONS

 

  • Non-refundable and not redeemable for cash 
  • Consumers should make sure that the Card/Voucher is kept in a safe place and treated like cash 
  • Expired Cards/Vouchers will not be honoured or extended 
  • No re-issue for lost, misplaced, destroyed or stolen Cards/Vouchers
  • You must notify the clinic of your choice of your intention to use or redeem your Gift Voucher and quote the Gift Voucher number at the time of making the initial booking. The Gift Voucher must be presented to reception upon arrival
  • Physical Cards/Vouchers are only accepted
  • 50% of value will be deducted for cancellations within 24 hours notice 
  • 100% of the value will be deducted for not showing to booked appointment 
  • Valid for a period of 14 months from the date of issue 
  • Prices are subject to change 
  • If you wish to use part of your Card/Voucher on your visit, you have the choice of either accepting a new Card/Voucher (with the remaining value) or having the credit remain in the salon to be used on your next visit
  • Gift Vouchers are subject to availability
  • Gift Cards / E-Vouchers may not be redeemed with Injectable services 

COMPLIMENTARY GIFT CARD TERMS AND CONDITIONS
 
  • Non-refundable and not redeemable for cash 
  • Consumers should make sure that the Card/Voucher is kept in a safe place and treated like cash 
  • Expired Cards/Vouchers will not be honoured or extended 
  • No re-issue for lost, misplaced, destroyed or stolen Cards/Vouchers
  • You must notify the clinic of your choice of your intention to use or redeem your Gift Voucher and quote the Gift Voucher number at the time of making the initial booking. The Gift Voucher must be presented to reception upon arrival
  • Physical Cards/Vouchers are only accepted
  • 50% of value will be deducted for cancellations within 24 hours notice 
  • 100% of the value will be deducted for not showing to booked appointment 
  • Valid for a period of 6 months from the date of issue 
  • Only redeemable in the clinic of issue
  • Not valid for redemption on a Sunday
  • Valid for treatments only
  • Prices are subject to change 
  • Can only be redeemed in one transaction
  • Not to be used with other offers or store sale promotions
  • Only redeemable on full priced treatments or courses 
  • May not be redeemed with Injectable services 

Gift Vouchers are available and redeemable in all Ella Rouge Skin and Laser Clinics

Our practices comply with the NSW Department of Fair Trading. 



FAQ's

 
Q. How long is my Gift Voucher valid for?
A.

Your Gift Voucher is valid for a period of 14 months from date of purchase, however should the expiry date lapse, for a small administration fee, an extension can be made (this must be done prior to the expiry date).

 

Q. In what denominations are Gift Vouchers sold?
A.

Gift Vouchers can be purchased in a dollar value ONLY.

 

Q. Can my Gift Voucher be redeemed for cash? 
A.

Your Gift Voucher cannot be redeemed for cash.

 

Q. Are there any additional charges for buying the Gift Voucher 
A.

No. Unless you purchase a Gift Card online, you are subjected to a shipping fee.

 

Q.

Do I have freedom of choice of dates for my appointment?

A.

All appointments are strictly subject to availability at the time of booking.

 

Q. Do I need to quote my Gift Voucher number when making my appointment? 
A.

Yes - at the time of making the initial booking you must notify the staff of your intention to use or redeem your Gift Voucher and quote the Gift Voucher number.

 

Q. Am I able to change my treatment for something else? 
A.

Yes – you may change your voucher to a dollar value and can be used on any service. You can also add additional services to your voucher upon redemption.

 

Q. What if I don’t have my Gift Voucher with me when i arrive to my appointment? 
A.

You must produce your emailed or original Gift Voucher to the Reception desk upon arrival. If you have misplaced your Voucher and are unable to produce it upon check-in, then you must pay for your service. The Voucher may be used at a future date (before the expiry date).

 

Q. What if I have lost my Gift Voucher? 
A. Gift Vouchers are not replaceable if lost, stolen or destroyed, photocopied or altered Gift Vouchers will not be accepted or be otherwise redeemable.
Q. What if the cost of my treatment is more than the value of the Gift Voucher?
A. Should you spend more than the value of your Gift Voucher, you will need to pay for the difference and this must be paid upon check-out.
Q. Is the Gift Voucher redeemable at any clinic location?
A. Yes - Gift Vouchers purchased both online or in clinics may be redeemed at any clinic location. Gift Vouchers are NOT redeemable online.