All shipping is carried out through Australia Post eParcel which is a trackable service with signature required on delivery. Shipping is a charged at a flat rate per order no matter where you live in Australia.

FREE Delivery to anywhere in Australia on orders over $100. If your order falls below the minimum for the FREE Delivery promotion, then the standard delivery fee is $10 to anywhere in Australia.

Delivery Time Frame – Delivery will vary – usually between 5 – 10 working days of the order. If your parcel is urgent, we will EXPRESS POST to anywhere in Australia at a flat fee of $12 (1-2 days).

Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case you will be emailed and informed of the expected delay. The general delay is usually only 3 - 5 days.

Ella Rouge offers a money back guarantee on the authenticity of every product we sell, we only sell genuine products. Product warranties are held with the manufacturers with a minimum 12 months. Ella Rouge will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind and want a refund a 10% restocking fee is applicable (goods must be unopened, undamaged and unused including packaging) as we have to cover bank and stocking charges, alternatively we can provide a store credit for the full value of your purchase.

At the time of ordering, it is your obligation to enter the correct delivery address details. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always endevour to follow up any missing or lost parcels with Australia Post on your behalf and do everything in our power to rectify the situation.