HOW DO I QUALIFY FOR FREE SHIPPING?
ellarouge.com.au offers FREE STANDARD SHIPPING on all orders of $95 and over.
For shipments totaling less than $95, there is a delivery charge of $6.95 for Standard Shipping.
I FORGOT GOT MY PASSWORD, HOW DO I LOG IN?
If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login email address to reset your password. Your hint will be emailed to you within one hour.
HOW CAN I FIND THE STATUS OF MY ORDER?
You can find the status of a particular order and view your order history on the order status-tracking page.
CREDIT CARD TROUBLE
I AM HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER.
If you receive an error message related to credit card authorisation failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call 1300 ELLAROUGE or contact your financial institution for further assistance.
GIFT CARDS AND E-VOUCHERS
WHAT IS THE DIFFERENCE BETWEEN A GIFT CARD AND E-VOUCHER?
- Gift Cards are physical cards that are shipped to you or purchased in stores, online (for AU only).
- eVouchers are purchased as a PDF and emailed to the selected recipient. eVouchers are virtual gift cards that are sent via email that functions exactly the same as a physical Gift Card. The gift recipient must have e-mail and web access in order to receive an eVoucher.
WHERE CAN I USE MY GIFT CARD OR E-VOUCHER?
You can only use the Gift Card and eVouchers at Ella Rouge Skin Clinics.
DO I HAVE TO ACTIVATE MY GIFT CARD?
You do not need to activate your Gift Card. It is immediately activated on purchase.